Frequently Asked Questions

PARKING

Though there is no self-parking available at The Gordon, we are happy to offer valet services for $20 per night. Please remove all visible items from the vehicle at the time of your arrival. Need some help carrying bags or stowing away your belongings? We’ll gladly help you out.

CHECK IN / CHECK OUT

• Check-in: 3:00 pm
• Check out:12:00 pm

If you need to request a later check-out, please contact the front desk on the morning of your departure. Accommodations are always dependent on hotel availability.

CANCELLATIONS

Reservations may be canceled up to 48 hours prior to arrival without penalty or extra charges unless otherwise noted.

NO SHOWS

The total for a one-night stay plus tax will be charged to the credit card on file for any reservation that results in a no-show.

TAX

All reservations are subject to an 11.5% lodging tax.

PET POLICY 

We love our furry guests and look forward to welcoming them! Here’s what you need to know if you plan on bringing your pet along with you:

• Give us a call ahead of time at (541) 762-0555 & let us know you’ll be traveling with a buddy. We’ll need their name, size, and approximate weight.
• Please request a pet bed and bowl if you need one; one will not be provided without a request.
• Our pet fee is $75 per pet, per stay.
  
  

AGE

You must be 18 or older to check in.

AUTHORIZATION

A valid credit card and matching ID are required at the time of arrival. This credit card will be authorized at the time of check-in for the full amount of the room, tax, and incidentals ($60 per night).

SMOKING

All of our guestrooms, balconies, and public spaces are non-smoking areas. There is a $500 fee for smoking in any guestroom. This includes cigarettes, e-cigarettes, marijuana, and any other smoke or vapor delivery device, including incense and the like.

AIRPORT SHUTTLE

Complimentary shuttle service to and from the Eugene (EUG) airport is based on availability and must be pre-arranged with the hotel directly. Please call the hotel at 541-762-0555 to check availability and to schedule.

HOW DO I MAKE A BEST RATE GUARANTEE CLAIM?

If you find a lower rate on Expedia or Booking.com after you have made a reservation with us directly online (https://www.thegordonhotel.com/) or by phone, you must file a claim within 24 hours of your initial reservation. Please be sure to click into the reservation booking engine on the site with the lower rate, often there are additional charges/fees that bring the rate to parity.

To place a claim, please contact the hotel directly and ask for the General Manager or Front Office Manager.

All claims must include:
- The rate reserved and confirmation number
- The lower rate found for the same hotel
- Room Type (example: Deluxe King)
- Reservation Dates

WHERE DO I SUBMIT A BEST RATE GUARANTEE CLAIM?

 If you find a lower rate for the same room, let us know by calling the hotel directly and ask for the General Manger or Front Office Manager.

If the lower Rate qualifies (a $5 for more variance from your booked rate) we'll match the lower rate and give you an additional 10% off. Please be aware that sites often have additional fees/charges or membership requirements.